GWP resumed electric and water disconnection practices, as well as applying applicable late charges to delinquent customer accounts on effective December 1, 2022.
We understand the financial struggles that our residents have faced due to the COVID-19 pandemic. We want to ensure that we're committed to helping our customers throughout this difficult time. Click here for information regarding payment arrangements, and financial assistance programs offered to qualifying customers.
Please be aware that if you receive a call threatening to have your power shut off if you do not pay immediately, DO NOT provide payment details by phone, and hang up. GWP will never call customers or visit in-person and demand payment by threatening to shut off your service.
The Payment/Shut-off timeline information is provided below: GWP bills customers on a monthly or bi-monthly schedule. Customers have 19 days from the billing date to pay their electric and/or water bill. If payment is not received, GWP will issue a Friendly Reminder Notice 3 days thereafter (22 days from the billing date). If payment is still not received, GWP will issue a Final Notice and at that time assess a late fee on any outstanding balance on the 38th day from the billing date. If payment is not received by the Due Date of the Final Notice (44th day), the service will be subject for disconnection. Disconnection of service requires disconnection and reconnection fees and a deposit.
We understand the financial struggles that our residents have faced due to the COVID-19 pandemic. We want to ensure that we're committed to helping our customers throughout this difficult time by providing information on financial assistance programs. See the tab below for financial assistance programs offered to qualifying customers.
We can also assist you with making payment arrangements and you can access our online the payment arrangements form by clicking here.